Car rental
questions, answered.

Choose a vehicle from the current fleet and contact Rovan by WhatsApp, phone or the website enquiry form. Share your preferred dates, delivery location and driver details so availability and the applicable terms can be confirmed before payment or handover.

UAE residents generally need a valid UAE driving licence and Emirates ID. Any vehicle-specific eligibility requirements will be confirmed before the reservation is completed.

International visitors should prepare a passport, visit visa and valid home-country driving licence. An international driving permit may also be required depending on the licence-issuing country and current UAE rules.

Minimum driver-age and licence-history requirements can vary by vehicle and insurer. Tell the concierge which car you want and provide the driver details so the exact eligibility requirement can be confirmed.

Delivery can be arranged to suitable locations across Dubai, subject to the selected vehicle, timing and access at the handover point. Confirm the full address and preferred time with the concierge when booking.

Airport and hotel delivery may be arranged when access, parking and timing permit. Share your terminal or hotel, arrival details and preferred handover time so the team can confirm the arrangement and any applicable delivery charge.

Rovan confirms the selected make and model when the booking is finalised. Availability can change, so ask for written confirmation of the exact vehicle before making plans around a particular specification or colour.

Extensions depend on vehicle availability and must be approved before the original return time. Contact Rovan as early as possible to confirm the revised dates, rate and payment terms.

The rate and included items depend on the vehicle and booking period. Before confirming, review the quoted rental period, mileage allowance, insurance coverage, delivery arrangement, deposit requirement and any taxes or additional charges.

The applicable insurance coverage is confirmed for the selected vehicle before handover. Ask the concierge to explain the coverage, excess, exclusions and driver responsibilities stated in the rental agreement.

Deposit requirements can vary by car, rental period and driver profile. Rovan will confirm the amount, payment method, release conditions and expected processing timeframe before the booking is completed.

Mileage allowances vary by vehicle and booking. The included allowance and any excess-mileage rate should be confirmed in the quotation and rental agreement before handover.

Charges incurred during the rental remain the renter's responsibility and are handled according to the rental agreement. Ask how tolls, parking, fines and related administration charges will be recorded and collected.

Rovan accepts Visa, Mastercard, American Express, PayPal and Bitcoin. Confirm the available method for your booking, the payment currency and any deposit requirements with the concierge.